LMH Receives 2020 Customer Experience Award from Pinnacle Quality Insight.

Mayville, ND. March 3, 2020. Luther Memorial Home, a Mayville, North Dakota based provider of healthcare services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience Award. Qualifying for the award in the categories of overall satisfaction, nursing care, dining service, quality of food, cleanliness, individual needs, laundry service, communication from facility, response to problems, dignity and respect, recommend to others, activities, admission process, safety and security, and overall customer experience, Luther Memorial Home displays a continued dedication to providing best-in-class senior healthcare services. Brett R. Ulrich, Administrator of Luther Memorial Home describes receiving the award as an honor, stating that “Our staff work very hard to provide the highest quality of care to our residents.”

Throughout its 59 years of serving the community, Luther Memorial Home has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2019, a sampling of Luther Memorial Home’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate LMH in specific categories.

Every month, Luther Memorial Home has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, Luther Memorial Home has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this best-in-class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

About Luther Memorial Home

Luther Memorial Home is a 99 bed skilled nursing home with an attached assisted living facility that has 41 apartments.